Sometimes I’m so fucking pissed with “their” customer services. The moment they know they’re speaking to their agents instead of customers, their tones/faces changes as fast as lightning and as different as day and night. What the fcuk? I’m ALSO your policyholders lor. I owned more than a dozen policies. I’m ALSO your customer lor! I dont see why they have to give me that sort of attitude when I’m polite all the way. Until I’m riled, that is.

And I’m so disgusted with some of the agents. Once I called wrongly into the marketing product line, wanting to know some stuff about a particular product, the guy who was at the other end of the phone was so polite UNTIL he knows I’m the agent. Guess what, he said “I also dont know lor. You got to check it out yourself. I’m also an agent.”

Then I realised that number is for the LEAD’S department, where agents give tele customer service to gain leads.

But also no need to be so rude to own company staff right?

Dearie is in the LEAD’S department too and sometimes he heard worse. Like, “GO check it out yourself lah! Dont you know this number is for customers only and not agents. I’m also an agent, dont waste my time!” and cupped the phone.

*shake head* Sometimes, some of this people are actually top sales. Sometimes they really make me sick and feel like puking.

I finished with a sarcastic tone to that guy named PATRICK that he better check it out himself too, otherwise when customers called this hotline and he everything also dont know then it reflects soOooo badly on the company. But again, he might be be the fool as he looks and might be hiding from me because he just dont wish to do me a favor and wants me to check it out myself.

I feel “their” agents really come from all sorts of family background as well as all sorts of upbringing. Some of them can bang table infront of the underwriter or yell at them. Some can be so kiasu to come out from the seminar earlier so that can have the buffet faster without having to queue much. Otherwise, some can even jump queue just infront of you without batting an eyelid.

And I guess it’s this long-term tension between such agents and customer service which further make the relationship between every agent and customer service officer sour.


rude agent give attitude to CS –> CS buay song and frustrated –> CS give attitude to nice agents –> Nice agents became riled and slowly became more assertive/rude.

And the cycle repeats.

I dont like making friends from other agencies because they always pester me about how we do our sales and how we got our leads. Dont they know all this are business and we’re not supposed to reveal because my brilliant manager wouldnt be that dump not to put it in the contract?

And when I do give sommmmeee little humble advices, I encounter jeering laughter and rolling eyes.

“huh? You went all the way to XXX just to close a $10,000 fixed deposit/medisave-approved shield plans? Lol. Enough to cover transport lah but left peanuts. What for?”

Sometimes they dont understand it’s not the money. It’s because you want your client to have the coverage or you just dont want them to put it elsewhere because you believe they can earn more interest in your safe hands.


“huh? They buy 1 or 2 policies only, you also do a policy summary for them? Is it necessary or not?”

If whole family only 1 simple A&H plan which doesnt fetch cash values no matter how long you pay, then perhaps no need lah. But if the whole family got 2 or 3 or more policies…well it’s better if there’s a summary so that they know what they got and also, it’s lesser chance that they misplaced the policies.

I dont know how their agencies educate them lah. But they expect money will just drop from the sky without effort.

Ya. It definitely will, or sort of, when you reached director level and have clientele of more than a thousand or so. Then when your base is big enough then clients will CALL you and “order” from you.

So stop hounding me for new or more closing strategies if you’re so lazy to even do the basic services already.

Of course not all “their” agents are like that. Some still work for the passion and not for the money. There’s no need to deliberately show, the attitude just exudes.


Twilight, Book Review

I’ve been undeniably busy. Lately I have been dropping hair like mad. Going botak soon. Just a note of precaution, beware the shampoo “Tsubuki”. It’s a white bottle shampoo recommended by Nu Ren Wo Zui Da and sold in SASA. In contrary, I feel the shampoo from “Sexy Girl” is pretty good. Although it looks bimbotic in a shocking pink bottle and a bimbotic airhead brand name, it’s actually not bad. At least, it’s not too drying for my haysack hair nor too rich for my oily scalp. Definitely more economical than “Tsubuki” too, which costs like $23 odd.

I’m just so so so tired, both with work and study. Great Eastern has recently launched a new product E.P.C.C which means Early Payout Critical Care. As the name suggests, the plan pays out either 25% or 50% of the sum assured(subjected to conditions) at the early stages(as early as stage 0, carcinoma-in-situ) of critical illnesses respectively according to their own definitions. Unlike normal critical illness plans which only pays out at the last stage of cancer where cancer cells and tissues have spread.

GE is the only company in Singapore who launched this kind of product, i.e, early pay out. It’s the first in Singapore and probably the first in the insurance industry too. It’s only available starting from April. It’s a term plan, can be a standalone as well as attached as a rider. I wont elaborate more here in case of misrepresentation. However, interested parties can always call me to check lah.

I had finished “Twilight” yesterday. Fast huh, yeah I’m a fast reader. Hmm…But I have to drag back the purchase of the sequel because I’m afraid it will hinder my study. Lol. Erm…reviews huh…

Ok it will not be a fair review being, I’ve watched the movie BEFORE I read the book, which denoted that the movie has probably ruined all the fantasies that I can conjure prior to reading the 1st page. I do notice some differences though.

In the movie, I would say Bella was pretty much a mature(from the way she behaves), cool, reserved and stay-out-of-the-scene kind of girl.

In the book, yes, she’s pretty much the girl which was portrayed in the movie, reserved, avoids attention etc. BUT the movie seemed to miss the fact that she’s such a lovelorn, giddy little 17 year old in the book who was so hopelessly in love with Edward for no other special reasons except that he’s gorgeous.


It’s imminent in EVERY sentence the author wrote. I cant read a single sentence without Bella gushing over Edward like a puppy adoring a movie star.

It goes like, “Oh whenever he looked at me, my knees go weak. Oh and when he touched me ever so slightly, I forgot to breathe! Oh my heart will simply stop if he kissed me. Oh I cant believe someone as gorgeous as him is for me to have!”

Wah lau.

It’s quite disgusting to me actually, frankly speaking. Especially I’m not really the type of girl who will go jelly-like at the sight of a mere nice face. Instead, sharp wit, intellect, charm and manners seduced me more than a cold, hard, nice face. Okie lah, meant no offence with the “cold” just because he’s a vampire. But I pretty much meant, Edward was terribly cold to her at first acquaintance. Surprisingly, Bella actually got abit of spunk and character you can call it(when she’s not so obsessed with Edward’s godlike features) when she’s holding her stand. Can be obstinate too.

The difference of Edward in book and in movie. Oh Edward’s certainly more interesting in the book in fact. Hmm, he’s meaner(at first impression) and more sarcastic in the book and nothing like the cool, collected, sinister Edward Cullen in the movie.

Definitely in favor of the changes the producer has arranged. It makes the whole movie much more appealing, attractive and definitely more suitable for mature audience.

And 1 thing I wish to..comment is that…hmm..Stephenie Meyer has really mediocre writing leh. It was written like some…primary school book. I think Enid Blyton can write an even better suspense and thrilling scene better than Stephenie Meyer. The last suspense scene I remembered reading off her book was in “The Wishing Chair” where it almost flew away without the kids who were escaping from a terrible fairy land.

That was decades ago. Oh Okie not a fair assessment. But, I just have to say that..I cant feel any emotions..just any…while I read the book.

I feel a good book should be able to EVOKE feelings in you..like..love…compassion…empathy…indignation…
displeasure…ire..suspense..surprise etc. And I assure you I’m definitely not cold-blooded. Just ask Adrian. When I read romance novels, I WEEP.

I think even Francine Pascal who wrote the Sweet Valley series can concoct a much more suspense and touching story in her style. Of course not her normal Sweet Valley High series, it’s in her those “thriller” series. I used to read them when I’m in secondary school.

You know, a GOOD book, or a good writer for that matters, will be able to EVOKE emotions in you. Other than that, descriptions can come alive in your brain despite reading words off a page. It’s like, vivid images forming in your brain. It’s just like a movie! Think Judith Mcnaught…my ultimate favourite, till now. You will get what I mean when you truly read a good book.

Then when am I still buying the sequel?

Because it is still engaging to read. Why? Because all the vampire legends and myths all that are up to the author to concoct. And it’s intriguing and interesting to me, no matter what she wants to assume in her book, I will follow. Like,

E.g, vampires can come out in the daytime (unlike the normal story that they will burn), just that their skin will sparkle in sunlight. They dont eat, dont sleep, dont breathe on top of their immense strength, speed. Alice can see into the future, Edward can read minds. They’re the best predators because their looks, their smell, their voice, everything will draw you to them. Etc etc.

It’s interesting to me perhaps because I have never read a book about vampires. I have to give her credit that some parts of the book are funny too.

Stephenie Meyer, she got interesting little ideas here and there but her writing style dont appeal to me. And sometimes I just cant get past some words she used.



Interesting choice of words…

Oh well, perhaps language in her country are taught pretty differently from us.

And that is why the speed which I read her book is even faster than my usual..because…I’m eager to know how the story turns up but not very interested to linger with her dully constructed sentences. Kinda boring lah. And mostly because the book was written in the 1st person language, something like a narrated version of Bella Swan. WAH! Makes it even more boring.

So all in all, it’s not too bad a read for the 1st try…just go easy on the writing. But I probably wont read a second time that is.

Book Title: Twilight
Author: Stephenie Meyer
Ratings: 3/5

For a book to be written in 1st person language, I tell you the author must be damn good lor, or else sure cant carry off.

Sigh. I think I’m very mean. But since she’s making so much more BIG bucks than me, I guess it wont harm her in any way~